Registration Specialist (Saugatuck), full time, days
About The Position
The Registration Specialist registers patients in the organization’s information system for services, providing exemplary customer service and technical skill. The role serves as a representative face of Holland Hospital and prepares patients for medical office and billing activities. It collects and verifies demographic and payer information through interviews with patients or their representatives, obtains compliant signatures on consent forms, collects applicable co-pays and account payments, explains policies and consent forms, enters payer information into software, and verifies and explains benefits. The position also supports record maintenance, appointment scheduling, patient inquiries, interpreter services, patient portal engagement, and department quality improvement activities.
Requirements
- High school diploma or GED equivalent.
- Exemplary customer service and technical skill.
Nice To Haves
- Associate degree in a related field.
- Experience in a medical office front desk or reception role.
Responsibilities
- Interview patients in person or by phone to obtain complete and accurate demographic information.
- Verify patient identification and update the patient’s status to “arrived” in the system.
- Verify and update demographic information at every visit.
- Obtain compliant signatures and explain consent forms.
- Interview patients to obtain complete and accurate payer information.
- Use insurance software systems, including CHAMPS, WebDenis, and Priority Health, to verify coverage and determine payer information.
- Follow protocols for referring uninsured or under-insured patients appropriately.
- Collect appropriate payment for services, including applicable co-pays and account payments.
- Interpret and appropriately interview patients for the MSP questionnaire.
- Scan and maintain electronic medical-record information accurately, accessibly, securely, and confidentially.
- Respond to record requests according to approved guidelines.
- Schedule appointments for routine and walk-in patients as needed.
- Answer patient questions and communicate visit-status information to patients, staff, and physicians.
- Answer telephone calls and assist patients as needed.
- Respond to requests for interpreter services in a timely manner.
- Introduce and encourage patient engagement in the patient portal.
- Maintain patient rights and confidentiality.
- Support department quality-improvement activities and respond appropriately to change.
- Participate in job-related learning experiences and request supervisor assistance as needed.
- Ensure compliance with policies, procedures, regulatory requirements, and ethical billing practices.
- Provide information to referral sources in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
