Registration Specialist I (Part Time)

Orthopaedic & Spine Center of the Rockies PC•Longmont, CO

About The Position

The Registration Specialist performs routine clerical duties associated with registering patients, gathering insurance and demographic information, and obtaining appropriate referrals or authorizations for patient visits. The position works closely with the Business Office and Front Desk Team Lead to prioritize customer service at check-in and complete daily tasks accurately and on time. The specialist maintains current reference materials on insurance plans and researches patient-provided insurance information to identify OCR participation and referral requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a customer-facing service position.
Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
Ability to quickly learn a multi-line phone system.
Core competencies in customer service, interpersonal skills, communication, teamwork, attendance and punctuality, and confidentiality.

Nice To Haves

Medical office reception experience.

Responsibilities

Greet and check in visitors and vendors according to established protocol and direct them to appropriate clinic locations.
Ensure the clinic opens on time according to the established checklist and is adequately staffed for daily volume.
Provide professional and courteous service to patients and visitors.
Monitor the lobby, ensure patients are accommodated, and keep them apprised of estimated waiting times.
Offer assistance when patients or visitors encounter difficulties.
Maintain current reference materials on insurance plans as provided by the manager.
Research insurance information provided by patients to identify OCR participation and referral requirements.
Register patients, gather insurance and demographic information, and obtain appropriate referrals or authorizations.