Registration Specialist I

Orthopaedic & Spine Center of the Rockies PC•Fort Collins, CO

About The Position

The Registration Specialist performs routine clerical duties associated with registering patients, gathering insurance and demographic information, and obtaining appropriate referrals or authorizations for patient visits. Working closely with the Business Office and Front Desk Team Lead, this role helps ensure customer service is the priority at check-in and that daily tasks are completed accurately and on time. The specialist maintains current reference materials on insurance plans and supports a professional, welcoming check-in experience for patients, visitors, and vendors.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a customer-facing service position.
Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
Ability to quickly learn a multi-line phone system.
Core competencies in customer service, interpersonal skills, communication, teamwork, attendance and punctuality, and confidentiality.
Ability to complete work satisfactorily in a typical office environment with significant distractions and interruptions.
Ability to sit and use hands to finger, handle, or feel objects, tools, or controls frequently for up to 8 hours a day.
Ability to speak articulately and talk or hear frequently.
Ability to occasionally stand, walk, reach, stoop, kneel, crouch, or crawl.
Ability to occasionally lift and/or move up to 25 pounds safely.
Close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Medical office reception experience.

Responsibilities

Greet and check in clinic visitors and vendors according to established protocols and direct them to appropriate clinic locations.
Ensure the clinic opens on time according to the established checklist and is adequately staffed for daily volume.
Provide professional and courteous service to patients and visitors.
Monitor the lobby to ensure patients are accommodated and keep them informed of estimated waiting times.
Offer assistance to patients or visitors who encounter difficulties.
Maintain up-to-date reference materials on insurance plans as provided by the manager.
Research insurance information provided by patients to identify participation with OCR and referral requirements.
Register patients, gather insurance and demographic information, and obtain appropriate referrals or authorizations.