Registration Specialist I

Orthopaedic & Spine Center of the Rockies • Fort Collins, CO

2d • $18 - $25 • Onsite

About The Position

The Registration Specialist performs routine clerical duties associated with registering patients, gathering necessary insurance and demographic information, and obtaining appropriate referrals or authorizations for patient visits. The role works closely with the Business Office and Front Desk Team Lead to prioritize customer service at check-in and complete daily tasks accurately and on time. The specialist maintains current reference materials on insurance plans provided by the manager.

OCR describes itself as a provider of orthopaedic care in Colorado, Wyoming, and Nebraska. The work environment is a typical office setting with frequent distractions, including staff, patients, and vendors moving through and conversing, ringing telephones, loud noises, and interruptions.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer-facing service position.
• Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
• Ability to quickly learn a multi-line phone system.
• Core competencies in customer service, interpersonal skills, communication, teamwork, attendance and punctuality, and confidentiality.

Nice To Haves

• Medical office reception experience.

Responsibilities

• Greet and check in clinic visitors and/or vendors according to established protocol, and direct them to appropriate clinic locations.
• Ensure the clinic opens on time according to the established checklist and is adequately staffed for daily volume.
• Provide professional and courteous customer service to patients and visitors.
• Monitor the lobby, ensure patients are accommodated, keep patients informed of estimated waiting times, and offer assistance when difficulties arise.
• Maintain up-to-date reference materials on insurance plans as provided by the manager.
• Research patient-provided insurance information to identify participation with OCR and referral requirements.
• Gather patient insurance and demographic information and obtain appropriate referrals or authorizations for visits.

Benefits

• Medical, dental, and vision coverage.
• Life and AD&D insurance.
• Retirement savings and profit-sharing plan participation.
• Employee Assistance Program.
• Paid holidays and paid time off.
• Company-sponsored events.
• Annual merit increases.
• Benefit eligibility depends on employment status, and a waiting period may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED