Registration Specialist I (Part Time)
About The Position
The Registration Specialist performs routine clerical duties related to patient registration, including gathering insurance and demographic information and obtaining appropriate referrals or authorizations for patient visits. The role works closely with the Business Office and Front Desk Team Lead to prioritize customer service at check-in and complete daily tasks accurately and on time. The specialist maintains current reference materials on insurance plans provided by the manager. The position requires availability Monday through Friday from 4 p.m. to 7 p.m. and Saturday from 11 a.m. to 3 p.m. The work environment is a typical office with frequent distractions and interruptions, including staff, patients, vendors, ringing telephones, and conversations.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a customer-facing service position.
- Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
- Ability to quickly learn a multi-line phone system.
- Core competencies in customer service, interpersonal skills, communication, teamwork, attendance and punctuality, and confidentiality.
Nice To Haves
- Medical office reception experience.
Responsibilities
- Greet and check in visitors and vendors according to established protocol and direct them to appropriate clinic locations.
- Ensure the clinic opens on time according to the established checklist and is adequately staffed for daily volume.
- Provide professional and courteous customer service to patients and visitors.
- Monitor the lobby, help ensure patients are accommodated, keep them informed of estimated waiting times, and offer assistance when difficulties arise.
- Maintain up-to-date reference materials on insurance plans provided by the manager.
- Research insurance information provided by patients to identify participation with OCR and referral requirements.
Benefits
- Employee Assistance Program
- Company-sponsored events
- Annual merit increases
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
