Registration Specialist I

IU Health • Indianapolis, IN

10d • Onsite

About The Position

The Registration Specialist I primarily communicates with patients by phone about appointment and medication needs. The role also provides front desk coverage as needed for patient check-in and check-out. It gathers specific information to create accurate patient financial and demographic records that support maximum reimbursement and clinical outcomes. The specialist schedules appointments, interviews patients to collect appropriate medical information, explains department and hospital charges and policies, and responds to patient messages through the patient communication pool in a timely manner. Other duties may be assigned.

The position is based in the Psychiatry Department, BHS – Riley PCC, at 1002 Wishard Boulevard, Downtown Indianapolis. The schedule is Monday through Friday, 7:45 a.m. to 4:15 p.m., with no weekends or holidays.

Requirements

• High school diploma or GED required.
• Basic proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
• Attention to detail.
• Team-focused approach.
• Self-starter who is coachable.
• Ability to adjust to changing priorities.

Nice To Haves

• Relevant experience in a health care setting.
• Ability to learn and retain medical coding, including ICD-10 and CPT coding.
• Ability to interpret insurance information.
• Knowledge of clinical practices and medical terminology.

Responsibilities

• Communicate with patients by phone regarding appointment and medication needs.
• Provide front desk coverage as needed for patient check-in and check-out.
• Obtain information to create accurate patient financial and demographic records that support reimbursement and clinical outcomes.
• Schedule appointments and interview patients to obtain appropriate medical information.
• Explain department and hospital charges and policies.
• Respond to patient messages in the patient communication pool in a timely manner.
• Perform other duties as assigned.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED