Registration Specialist I
About The Position
The Registration Specialist performs routine clerical duties related to registering patients, collecting insurance and demographic information, and obtaining appropriate referrals or authorizations for patient visits. The role works closely with the Business Office and Front Desk Team Lead to prioritize customer service at check-in and complete daily tasks accurately and on time. The specialist maintains current reference materials on insurance plans provided by the manager. OCR describes itself as a provider of orthopaedic care in Colorado, Wyoming, and Nebraska. The position is based in a typical office environment with frequent distractions and interaction with staff, patients, and vendors. The employee must be able to perform the work satisfactorily in that environment.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a customer-facing service position.
- Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
- Ability to quickly learn a multi-line phone system.
- Competencies in customer service, interpersonal skills, communication, teamwork, attendance and punctuality, and confidentiality.
Nice To Haves
- Medical office reception experience.
Responsibilities
- Greet and check in clinic visitors and vendors according to established protocols and direct them to appropriate clinic locations.
- Ensure the clinic opens on time according to the established checklist and is adequately staffed for daily volume.
- Provide professional and courteous service to patients and visitors; monitor the lobby, keep patients informed of estimated waiting times, and offer assistance when needed.
- Maintain current reference materials on insurance plans provided by the manager.
- Research patient-provided insurance information to identify participation with OCR and referral requirements.
- Register patients and gather required insurance and demographic information.
- Obtain appropriate referrals or authorizations for patient visits.
- Complete daily tasks accurately and in a timely manner in coordination with the Business Office and Front Desk Team Lead.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life and AD&D insurance
- Retirement savings and profit-sharing plan participation
- Employee Assistance Program
- Paid holidays
- Paid time off
- Company-sponsored events
- Annual merit increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
