Registration Services Specialist

Care Resource Community Health Centers, Inc.•Fort Lauderdale, FL

About The Position

The Registration Services Specialist manages in-person and online registration services for Care Resource clients. The role conducts registrations and interviews, gathers insurance and other required information, explains agency policies, client rights and responsibilities, and available medical and support services, and helps clients complete forms and provide documentation. The specialist supports clients throughout registration while following agency policies and procedures, maintaining accurate records, responding to and directing calls within 24 hours, and preserving a professional, confidential work environment. The position also supports a culture of service grounded in compassion, competency, and commitment. It requires frequent, important contact with internal and external customers, collaboration with call center and insurance verification departments, participation in training, meetings, chart reviews, quality projects, and health center development activities as requested. Work is usually performed in an office setting.

Requirements

Knowledge of computer systems and the ability to navigate them.
Ability to manage high call volumes, multiple phone lines, and multitasking across computer systems.
Ability to work independently and as part of a team.
Ability to work effectively with diverse ethnic, gender, and cultural backgrounds and meet clients’ needs.
Strong oral, written, and telephone communication skills.
Ability to maintain confidentiality and comply with HIPAA rules and regulations.
Ability to perform frequent sitting, bending, standing, walking, and in-person and telephone communication; occasional driving, stretching/reaching, and lifting up to 50 pounds.

Responsibilities

Welcome clients and provide orientation and education about the agency and its services.
Perform pre-registration and full registration functions, including insurance eligibility checks and updates to demographic and emergency contact information.
Interview clients or family members in person or by telephone to collect demographic, financial, and other required information.
Review client forms for accuracy and completeness and assist clients as needed.
Verify clients’ legal names and identities according to policy and procedure.
Verify health insurance cards, scan them into electronic health records or other systems, and review mandatory pre-certification and third-party payer requirements.
Collect financial and payer information, including payer and subscriber details, identification and group numbers, guarantor information, addresses, and pre-certification numbers.
Explain consent information, obtain signatures, and witness signatures legibly without omissions.
Complete registration the same day or within 24 hours.
Respond to client inquiries about registration and available services, including the FQHC Sliding Fee Scale.
Manage high call volumes and multiple phone lines while multitasking across computer systems.
Maintain a clean, organized, and safe work environment and maintain the client database.
Provide a high standard of service and demonstrate strong oral, written, and telephone communication.
Work independently and collaboratively, meeting the needs of people from diverse ethnic, gender, and cultural backgrounds.
Work closely with the call center and insurance verification departments.
Document client interactions, including details, concerns, complaints, comments, and actions taken.
Comply with HIPAA requirements when communicating with clients, patients, health center personnel, external vendors, and payers.
Participate in chart reviews for quality assurance and quality improvement projects as requested.
Promptly respond to client and staff calls seeking access to services and provide accurate, timely information.
Attend staff training sessions and other meetings required by the agency or funding sources.
Follow CDC handwashing guidelines and understand and carry out assigned responsibilities in the Emergency Code System and Continuity of Operations Plan.
Participate in health center developmental activities as requested and perform other duties as assigned.