Registration & Scheduling Representative II - Primary Care Clinic

Foundation Health, LLC•Fairbanks, AK

1d•$21 - $30

About The Position

This position serves as a key resource and mentor within the registration and scheduling team, supporting daily operations and high-quality patient access services. The representative performs patient registration and a range of scheduling duties, including diagnostic and procedure scheduling. The role also provides leadership support by training team members, troubleshooting complex issues, and serving as a liaison between patients, clinical staff, and leadership. It is responsible for maintaining accurate records, optimizing scheduling workflows, and upholding exceptional customer service standards. The position is full-time, day shift, 40 hours per week, Monday through Friday. Compensation is $21.07 to $30.34 per hour, based on experience and education. Additional compensation and benefits include annual increases, paid time off, medical, vision and dental benefits, a 401(k) with employer match, tuition assistance, student loan forgiveness, an onsite gym, wellness programs, and discount programs. Foundation Health Partners operates Tanana Valley Clinic, Fairbanks Memorial Hospital, and Denali Center. It is a community-owned and operated organization dedicated to providing compassionate health care.

Requirements

High school diploma, GED, or equivalent working knowledge.
Skills normally acquired through three or more years of medical clerical experience.
Ability to function independently and work in two or more areas of the clinic.
Knowledge of medical terminology and a broad understanding of common insurance and payor types and authorization requirements.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Excellent interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Work experience with Foundation Health Partners’ systems and processes.
Additional related education and/or experience.

Responsibilities

Perform registration and scheduling duties, including gathering patient demographics, verifying insurance, and coordinating diagnostic and procedural appointments across departments, providers, and service areas.
Process STAT priority orders, including scheduling, pre-registration, G2g verification, obtaining authorization, filing orders in the patient chart, leaving detailed phone notes, and completing documentation in RightFax.
Calculate, collect, and process co-pays, payments, or outstanding balances as needed.
Serve as a point of contact for escalated patient concerns and provide timely, professional resolution.
Troubleshoot and resolve complex registration, insurance verification, or scheduling issues to support seamless patient care.
Collaborate with clinical staff and/or the business office to support patient flow and accurate data sharing.
Monitor and retrieve voicemails regularly, and route messages to the appropriate team for timely follow-up and resolution.
Sort and organize incoming documents in RightFax, categorizing and routing them to the appropriate team or department.
Collaborate with leadership and clinical teams to improve scheduling accuracy, reduce delays, and optimize resource utilization.
Schedule or maintain physician diagnostic block time and block time release as needed.
Interface with Medical staff to help the department or unit maintain a log of current privilege status.
Provide mentorship, guidance, and on-the-job training to registration and scheduling team members.
Maintain and monitor the waitlist task box to support timely scheduling, pre-registration, G2g processing, and authorization completion.
Support leadership in ensuring compliance with regulatory guidelines and internal policies related to patient registration, documentation, and billing.
Assist with reporting, audits, and special projects to support department goals.
Perform all functions according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience by consistently demonstrating Foundation Health’s core and leader behaviors.