Registration & Scheduling Representative I - Cardiology Clinic

Foundation Health•Fairbanks, AK

About The Position

The Registration & Scheduling Representative I supports the Cardiology Clinic by providing patients with an efficient, positive registration and scheduling experience. Serving as a key liaison among patients, clinical teams, and administrative staff, the representative greets patients, gathers and enters demographic and insurance information, verifies coverage, and schedules appointments, treatments, or diagnostic procedures. The role also handles calls and voicemails, processes registration documents, collects payments when needed, and supports timely access to care. Work is performed in a busy medical office environment according to established policies, procedures, regulatory and accreditation requirements, and professional standards. The representative is expected to provide excellent customer service and demonstrate Foundation Health Partners’ core and leader behaviors.

Requirements

High school diploma, GED, or equivalent working knowledge.
Two or more years of related work experience, as normally required to acquire the necessary skills.
Excellent customer service skills and knowledge, normally acquired through one or more years of related work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Excellent interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Medical terminology experience.
Additional related education and/or experience.

Responsibilities

Greet patients promptly and professionally, creating a positive first impression.
Answer inbound calls, document relevant details in phone notes, and communicate information accurately to the appropriate team or individual.
Gather and enter patient demographics, insurance information, and other required data into the system.
Verify insurance eligibility, benefits, and coverage, and obtain required pre-authorizations, pre-certifications, and notifications before services are rendered.
Obtain necessary patient signatures, consent forms, and documentation.
Receive physician orders and seek clarification when needed.
Coordinate case times for treatments or diagnostic procedures in a computerized scheduling system.
Verify and review physician privilege status before scheduling.
Calculate, collect, and process co-pays, payments, or outstanding balances as needed.
Address patient inquiries about registration, insurance, or billing processes.
Collaborate with clinical staff and/or the business office to support patient flow and accurate data sharing.
Monitor and retrieve voicemails regularly, and route messages to the appropriate team for timely follow-up and resolution.
Sort and organize incoming documents in RightFax, categorizing and routing them to the appropriate team or department.
Perform all functions according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide Foundation Health customers with excellent service by consistently demonstrating core and leader behaviors.