Registration & Scheduling Representative I - Primary Care Clinic

Foundation Health, LLC•Fairbanks, AK

About The Position

This position serves as a key resource and mentor within the registration and scheduling team, supporting daily operations and high-quality patient access services. Along with registration and scheduling duties, the representative trains new team members, troubleshoots complex registration and scheduling issues, and serves as a liaison among patients, clinical staff, and leadership. The role maintains accurate records, optimizes scheduling workflows, and upholds exceptional customer service standards. Foundation Health Partners operates Tanana Valley Clinic, Fairbanks Memorial Hospital, and Denali Center. It is a wholly owned subsidiary of The Greater Fairbanks Community Hospital Foundation and is community owned and operated, with a commitment to compassionate health care.

Requirements

High school diploma/GED or equivalent working knowledge.
Three or more years of medical clerical experience, or skills normally acquired over that period.
Ability to function independently and knowledge and ability to float within two or more clinic areas.
Demonstrated knowledge of medical terminology and broad understanding of common insurance and payor types and authorization requirements.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Excellent interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Work experience with Foundation Health Partners' systems and processes.
Additional related education and/or experience.

Responsibilities

Perform registration and scheduling duties, including gathering patient demographics, verifying insurance, and coordinating appointments across departments or providers.
Process STAT priority orders, including scheduling, pre-registration, G2g verification, obtaining authorization, filing orders in the patient chart, leaving detailed phone notes, and completing documentation in RightFax.
Calculate, collect, and process co-pays, payments, or outstanding balances as needed.
Serve as a point of contact for escalated patient concerns and provide timely, professional resolution.
Troubleshoot complex registration, insurance verification, or scheduling issues to support seamless patient care.
Collaborate routinely with clinical staff and/or the business office to support patient flow and accurate data sharing.
Monitor and retrieve voicemails, review messages, and route them to the appropriate team for timely follow-up and resolution.
Sort and organize incoming documents in RightFax, accurately categorizing and routing them to the appropriate team or department.
Collaborate with leadership and the clinical team to improve scheduling accuracy, reduce delays, and optimize resource utilization.
Schedule or maintain physician diagnostic block time and block time release as needed.
Interface with medical staff to assist the department or unit in maintaining a log of current privilege status.
Provide mentorship, guidance, and on-the-job training to registration and scheduling team members.
Maintain and monitor the waitlist task box to ensure timely scheduling, pre-registration, G2g processing, and authorization completion.
Support leadership in ensuring compliance with regulatory guidelines and internal policies related to registration, documentation, and billing.
Assist with reporting, audits, and special projects to support department goals.
Perform duties according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers of Foundation Health with an excellent service experience by consistently demonstrating core and leader behaviors.