Registration & Scheduling Representative II - Cardiology Clinic

Foundation Health, LLC•Fairbanks, AK

1d•$21 - $30•Onsite

About The Position

The Registration & Scheduling Representative II serves as a key resource and mentor within the registration and scheduling team, supporting daily operations and high-quality patient access services in a cardiology clinic. The role performs patient registration and a range of scheduling duties, including diagnostic and procedure scheduling. It also provides leadership support by training team members, troubleshooting complex registration or scheduling issues, and serving as a liaison between patients, clinical staff, and leadership. The position maintains accurate records, supports efficient scheduling workflows, and upholds exceptional customer service standards. As a first point of contact for patients, the representative gathers accurate demographic information and facilitates registration. The role also coordinates appointments, handles insurance and authorization processes, supports patient flow, and helps ensure compliance with regulatory requirements and internal policies. The position is based in a busy medical office environment and requires ongoing face-to-face interaction with patients and staff.

Requirements

High school diploma, GED, or equivalent working knowledge.
Three or more years of medical clerical experience or skills normally acquired through that experience.
Ability to function independently and float within two or more clinic areas.
Knowledge of medical terminology and a broad understanding of common insurance and payer types and authorization requirements.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Excellent interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Work experience with Foundation Health Partners' systems and processes.
Additional related education and/or experience.

Responsibilities

Perform patient registration and scheduling, including gathering demographics, verifying insurance, and coordinating diagnostic and procedural appointments across departments, providers, and service areas.
Process STAT priority orders, including scheduling, pre-registration, G2g verification, obtaining authorization, filing orders in the patient chart, leaving detailed phone notes, and completing documentation in RightFax.
Calculate, collect, and process co-pays, payments, or outstanding balances as needed.
Serve as a point of contact for escalated patient concerns and resolve complex registration, insurance verification, or scheduling issues.
Collaborate with clinical staff and/or the business office to support seamless patient flow and accurate data sharing.
Monitor and retrieve voicemails regularly, routing messages to the appropriate team for timely follow-up and resolution.
Sort and organize incoming documents in RightFax, ensuring accurate categorization and routing.
Collaborate with leadership and clinical teams to improve scheduling accuracy, reduce delays, and optimize resource utilization.
Schedule or maintain physician diagnostic block time and block time release as needed.
Interface with Medical staff to assist the department or unit in maintaining a log of current privilege status.
Provide mentorship, guidance, and on-the-job training to registration and scheduling team members.
Maintain and monitor the waitlist task box to support timely scheduling, pre-registration, G2g processing, and authorization completion.
Support leadership in ensuring compliance with regulatory guidelines and internal policies related to patient registration, documentation, and billing.
Assist with reporting, audits, and special projects to support department goals.
Perform duties according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience by consistently demonstrating Foundation Health's core and leader behaviors.