Registration & Scheduling Representative I - Cardiology Clinic

Foundation Health, LLC•Fairbanks, AK

1d•$20 - $27

About The Position

The Registration & Scheduling Representative I supports patient registration and appointment scheduling in a cardiology clinic. Serving as a first point of contact, the representative greets patients, collects demographic and insurance information, and helps facilitate an efficient, positive patient experience. The role is a liaison among patients, clinical teams, and administrative staff to support timely access to care. Responsibilities include verifying insurance eligibility and coverage, obtaining required authorizations and documentation, coordinating treatment or diagnostic procedure times, processing payments, and responding to patient inquiries. The representative also handles incoming calls, voicemails, and documents, and follows applicable policies, procedures, regulatory and accreditation requirements, and professional standards while providing excellent customer service. This is a full-time position, 40 hours per week, working five eight-hour day shifts, Monday through Friday. Compensation is $20 to $26.75 per hour, based on experience and education.

Requirements

High school diploma/GED or equivalent working knowledge.
Two or more years of related work experience, as normally required to acquire the relevant skills.
Excellent customer service skills and knowledge, normally acquired with one or more years of related work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Excellent interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Medical terminology experience.
Additional related education and/or experience.

Responsibilities

Greet patients promptly and professionally, creating a positive first impression.
Answer inbound calls promptly, document relevant details in phone notes, and communicate information accurately to the appropriate team or individual.
Gather and enter patient demographic, insurance, and other required information into the system.
Verify insurance eligibility, benefits, and coverage; obtain pre-authorizations, pre-certifications, and notifications before services are rendered.
Obtain required patient signatures, consent forms, and documentation.
Receive physician orders, seek clarification when needed, coordinate case times for treatments or diagnostic procedures in a computerized scheduling system, and verify physician privilege status before scheduling.
Calculate, collect, and process co-pays, payments, or outstanding balances as needed.
Address patient inquiries about registration, insurance, or billing processes.
Collaborate with clinical staff and/or the business office to support patient flow and accurate data sharing.
Regularly monitor and retrieve voicemails, then review and route messages for timely follow-up and resolution.
Sort and organize incoming documents in RightFax, accurately categorizing and routing them to the appropriate team or department.
Perform duties according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience by consistently demonstrating Foundation Health’s core and leader behaviors.