Registration Representative I

Southeast Health

About The Position

The Registration Representative I interviews and obtains the information needed to register or admit patients. The role secures signatures for treatment and reimbursement, gathers billing information, and ensures pre-authorizations and other reimbursement requirements are met. It also supports patient discharge, charge posting and verification, and maintenance of medical records. The representative performs duties in compliance with department and hospital policies and is expected to behave efficiently and professionally. As a first and ongoing point of contact for clients by phone or in person, the representative handles inquiries, provides information, troubleshoots problems, and makes referrals. The position supports day-to-day healthcare operations through patient scheduling and enrollment, record updates, coverage verification, payment collection, service estimates, order transcription, authorization workflows, and assistance with financial assistance programs. The role requires customer-service professionalism, calm interactions, flexibility, and the ability to manage multiple tasks in a changing, fast-paced environment.

Requirements

High school diploma.
Working knowledge of computers.
Medical terminology, which may be completed through the SEH training and development electronic education program during orientation.
Excellent written, verbal, and interpersonal skills.
Ability to interact with customers in hospital and clinic environments.
Basic keyboard and typing skills.
Basic computer skills.
Calculator skills.
Ability to remain calm while interacting with clients by phone or in person.
Ability to adapt to a fast-paced, changing environment and manage multiple tasks.
Flexibility to meet business needs and a positive, can-do approach.

Nice To Haves

One year of hospital or clinic revenue cycle experience preferred.

Responsibilities

Interview patients and obtain information needed for registration or admission.
Obtain signatures required for treatment and reimbursement.
Collect billing information and ensure pre-authorizations and other reimbursement requirements are met.
Discharge patients upon completion of treatment.
Assist with posting and verifying charges and maintaining medical records.
Work as part of a multidisciplinary team to answer inquiries and questions.
Troubleshoot problems and provide information.
Handle interventions or referrals professionally and respectfully by phone or in person.
Provide day-to-day support services in a healthcare environment.
Serve as the first and ongoing point of contact for clients by phone or in person.
Schedule patients or enroll them for services, including planned clinical services.
Enter or update demographic, financial and billing, caregiver contact, and other patient-record information.
Verify third-party payer coverage and collect self-pay balances.
Make referrals to appropriate resources.
Provide estimates for clinical services.
Transcribe basic orders in the software system for patient account processing.
Obtain or initiate authorizations for clinical services when required.
Obtain required signatures for billing and clinical treatment.
Coordinate assistance and initiate self-pay workflows.
Assist patients with SE Health financial assistance programs.
Perform other duties as assigned.