Registration Representative I- Outpatient

Baptist Health Care•Pensacola, FL

About The Position

The Registration Representative I performs data entry and general registration functions for outpatient departments. The role accurately collects patient demographic and insurance information to support appropriate reimbursement and timely claim submission, uses available technology to estimate patient financial responsibility and collect expected out-of-pocket amounts, and follows registration and admitting policies and procedures. The position also handles administrative and admitting tasks for patients of all ages. As an initial point of contact, the representative provides professional customer service, hospitality, and supportive guidance to patients, families, and visitors.

Requirements

High school diploma or equivalent.
At least 6 months of relevant revenue cycle or customer service experience.

Responsibilities

Greet patients and visitors and provide a professional, welcoming, service-oriented experience; communicate clearly with patients, visitors, and leadership.
Complete outpatient registrations accurately and efficiently, monitoring tracking boards and entering demographic, insurance, and required documentation in accordance with organizational and regulatory standards.
Follow patient identification policies and procedures.
Verify insurance eligibility and benefits, confirm coverage, and identify authorization requirements before services are provided.
Calculate, explain, and collect expected out-of-pocket costs, including co-pays, deductibles, and coinsurance, using financial-estimation technology.
Distribute required handouts and regulatory documents to patients or representatives and support their understanding and compliance with hospital and legal requirements.
Operate and troubleshoot registration software and hardware, including electronic health record systems, insurance verification tools, and related equipment.
Provide hospitality and concierge-level support, directions, information, and service assistance to patients, families, and visitors; address questions and resolve registration-related issues.
Coordinate with provider offices to obtain clinical documentation, including orders, authorizations, and medical necessity details, before the day of service.
Collaborate with Imaging, Lab, Nursing, and other ancillary departments to resolve registration, documentation, or scheduling issues and support patient flow.
Engage with and resolve registration quality alerts to help reduce denials.
Work proactively and independently during downtimes or otherwise to ensure Access function tasks are addressed.
Work at another location as needed; team members are responsible for their own transportation.