Registration & Scheduling Representative I - Primary Care Clinic

Foundation Health • Fairbanks, AK

4d

About The Position

This position serves as a key resource and mentor within the registration and scheduling team, supporting daily operations and high-quality patient access services. Along with performing registration and scheduling duties, the representative trains new team members, troubleshoots complex issues, and acts as a liaison between patients, clinical staff, and leadership. The role maintains accurate records, optimizes scheduling workflows, and upholds exceptional customer service standards.

Foundation Health Partners operates Tanana Valley Clinic, Fairbanks Memorial Hospital, and Denali Center. It is a wholly owned subsidiary of The Greater Fairbanks Community Hospital Foundation and is community owned and operated, with a commitment to providing compassionate health care.

The representative performs patient registration and scheduling, handles STAT priority orders, processes payments, resolves escalated patient concerns, coordinates with clinical and business office staff, manages voicemails and incoming documents, and supports waitlist and authorization workflows. The role also provides team mentorship and training, supports compliance and quality activities, and helps improve scheduling accuracy and resource use. All functions are performed in accordance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Three or more years of medical clerical experience.
• Ability to function independently and float within two or more clinic areas.
• Knowledge of medical terminology and a broad understanding of common insurance and payor types and authorization requirements.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Excellent interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
• Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

• Work experience with Foundation Health Partners’ systems and processes.
• Additional related education and/or experience.

Responsibilities

• Perform registration and scheduling, including gathering patient demographics, verifying insurance, and coordinating appointments across departments or providers.
• Process STAT priority orders, including scheduling, pre-registration, G2g verification, obtaining authorization, filing orders in the patient chart, leaving detailed phone notes, and completing RightFax documentation.
• Calculate, collect, and process co-pays, payments, or outstanding balances as needed.
• Serve as a point of contact for escalated patient concerns and provide timely, professional resolution.
• Troubleshoot complex registration, insurance verification, and scheduling issues.
• Collaborate with clinical staff and/or the business office to support seamless patient flow and accurate data sharing.
• Monitor and retrieve voicemails regularly and route messages to the appropriate team for follow-up and resolution.
• Sort and organize incoming documents in RightFax and route them to the appropriate team or department.
• Collaborate with leadership and clinical teams to improve scheduling accuracy, reduce delays, and optimize resource utilization.
• Schedule or maintain physician diagnostic block time and block time release, as needed.
• Interface with Medical staff to help maintain a log of current privilege status for the department or unit.
• Provide mentorship, guidance, and on-the-job training to registration and scheduling team members.
• Maintain and monitor the waitlist task box to ensure timely scheduling, pre-registration, G2g processing, and authorization completion.
• Support leadership with compliance with regulatory guidelines and internal policies related to registration, documentation, and billing.
• Assist with reporting, audits, and special projects to support department goals.
• Perform all functions in accordance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
• Provide customers with an excellent service experience by consistently demonstrating Foundation Health’s core and leader behaviors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED