Registration & Scheduling Representative II - Cardiology Clinic

Foundation Health•Fairbanks, AK

About The Position

The Registration & Scheduling Representative II supports patient access services in a cardiology clinic, serving as a key resource and mentor to the registration and scheduling team. The role performs patient registration and a range of scheduling duties, including diagnostic and procedure scheduling, while supporting daily operations and maintaining accurate records. It also provides leadership support by training team members, troubleshooting complex registration or scheduling issues, and acting as a liaison among patients, clinical staff, and leadership. The position helps optimize scheduling workflows and uphold high customer service standards. The role is full-time, 40 hours per week, with five 8-hour day shifts, Monday through Friday. Compensation is $21.07 to $30.34 per hour, based on experience and education. Additional pay includes a shift differential and annual increases. Foundation Health Partners operates Tanana Valley Clinic, Fairbanks Memorial Hospital, and Denali Center. It describes itself as community-owned and operated and is dedicated to providing compassionate health care.

Requirements

High school diploma, GED, or equivalent working knowledge.
Three or more years of medical clerical experience.
Ability to function independently and float within two or more areas of the clinic.
Knowledge of medical terminology and a broad understanding of common insurance and payor types and authorization requirements.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Excellent interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Work experience with Foundation Health Partners’ systems and processes.
Additional related education and/or experience.

Responsibilities

Perform registration and scheduling duties, including collecting patient demographic information, verifying insurance, and coordinating diagnostic and procedural appointments across departments, providers, and service areas.
Process STAT priority orders, including scheduling, pre-registration, G2g verification, obtaining authorization, filing orders in the patient chart, leaving detailed phone notes, and completing RightFax documentation.
Calculate, collect, and process co-pays, payments, or outstanding balances as needed.
Serve as a point of contact for escalated patient concerns and resolve them professionally and promptly.
Troubleshoot complex registration, insurance verification, and scheduling issues.
Collaborate with clinical staff and/or the business office to support patient flow and accurate data sharing.
Monitor and retrieve voicemails, reviewing and routing messages for timely follow-up and resolution.
Sort and organize incoming RightFax documents and route them to the appropriate team or department.
Collaborate with leadership and clinical teams to improve scheduling accuracy, reduce delays, and optimize resource utilization.
Schedule or maintain physician diagnostic block time and block time release, as needed.
Interface with Medical staff to help maintain a log of current privilege status for the department or unit.
Mentor, guide, and provide on-the-job training to registration and scheduling team members.
Maintain and monitor the waitlist task box to support timely scheduling, pre-registration, G2g processing, and authorization completion.
Support leadership in ensuring compliance with regulatory guidelines and internal policies related to registration, documentation, and billing.
Assist with reporting, audits, and special projects to support department goals.
Perform work according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers of Foundation Health with an excellent service experience by demonstrating the organization’s core and leader behaviors.