Registration & Scheduler Primary Care- Mesa

HonorHealth•Mesa, AZ

1d•Onsite

About The Position

The Registration & Scheduler acts as the first point of contact for customers and organizes clerical and administrative duties for the department. The position performs cross-functional clerical and patient-support work involving telephone communications, registration, scheduling, data entry, and patient chart maintenance, and communicates with physicians’ offices as needed. Duties may vary according to departmental needs. The role greets and assists customers, answers calls and voice messages, directs information to the appropriate person, and provides patients with directions and instructions. Scheduling tasks include arranging initial and follow-up appointments, tracking and documenting no-shows, and providing schedules to staff. Registration tasks include entering patient information, creating or selecting electronic records, obtaining signatures, coordinating medical authorizations or referrals, and collecting financial-responsibility information. Additional duties include obtaining insurance authorizations, collecting payments, preparing deposits or billing documentation as applicable, maintaining patient charts in accordance with HIPAA, communicating with insurers and billing teams, and forwarding chart information to medical records. The position also checks email, shares relevant information with the supervisor, and maintains office supply and form inventory. Depending on department needs, duties may include imaging support such as retrieving images from PACS, supporting patient flow and exam preparation, maintaining records, and transporting patients when necessary.

Requirements

High school diploma or GED required.
A current Fingerprint Clearance Card, or application for and eligibility to obtain one within seven working days after employment, is required for Pediatric Behavioral Health Sites only.

Nice To Haves

One year of healthcare-related experience and knowledge of medical terminology, or experience with scheduling and/or registration in a healthcare setting.
Two years of healthcare-related experience, including scheduling and registration, patient access, outpatient medical imaging, medical scheduling, or closely related experience.
Basic Life Support (BLS) certification.

Responsibilities

Greet and communicate with customers; answer telephone calls and respond to voice-mail messages, directing information to the appropriate individual.
Orient patients to the department and provide directions and instructions.
Schedule initial and follow-up appointments; track and document no-shows and communicate with physicians when applicable.
Register patients, create or select appropriate electronic records, obtain signatures, and coordinate medical authorizations, referrals, and financial-responsibility information.
Complete daily data entry and scan patient registration information.
Obtain insurance authorizations as applicable and communicate with insurance carriers and hospital billing about authorization updates.
Collect required co-pays and procedure payments; complete and submit daily deposits or billing as applicable.
Maintain patient charts with appropriate information in accordance with HIPAA and forward chart information to medical records as applicable.
Provide schedules to staff in the directed format.
View email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as required.
When applicable, receive and transfer incoming calls, generate reports, retrieve images from the PACS system, support patient workflow and exam preparation, maintain and disseminate records, and transport patients when necessary.
Perform other duties as assigned.