Registration & Scheduler - Primary Care Thompson Peak

HonorHealth•Scottsdale, AZ

1d•Onsite

About The Position

The Registration & Scheduler acts as the first point of contact for customers and organizes clerical and administrative duties for the department. The role performs cross-functional patient support, including telephone coverage, registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices as needed. Duties may vary according to departmental needs; imaging support duties may apply in some areas. The position is based at the Medical Office Building, 20745 N Scottsdale Rd, Scottsdale, AZ 85255, in the Primary Care–Thompson Peak department. The schedule is Monday through Friday, between 7:00 a.m. and 5:30 p.m., with varied hours and an eight-hour shift.

Requirements

High school diploma or GED.
Fingerprint Clearance Card (FPC): a current card, or apply within seven working days after employment and be eligible for a card; the posting specifies this requirement for Pediatric Behavioral Health Sites only.
Preferred: one year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Preferred: two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.

Nice To Haves

Basic Life Support (BLS) certification is preferred.
One year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.

Responsibilities

Greet and communicate with customers; answer telephone calls, retrieve and respond to voice-mail messages, and direct information to the appropriate person.
Orient patients to the department by providing directions and instructions.
For applicable imaging support duties, receive and transfer calls, generate reports, retrieve images from the PACS system, and help maintain efficient patient workflow.
Maintain records and distribute files to designated or requesting parties; ensure patients are prepared for exams and transport patients when necessary.
Assist the Supervisor, Radiologist, and/or Technologists within the scope of the position when directed.
Schedule initial and follow-up appointments and procedures; track no-shows, document them in the appropriate system, communicate with physicians when applicable, and provide schedules to staff in the directed format.
Perform patient registration, provide initial registration information, create or select the appropriate electronic record, obtain signatures, and coordinate medical authorization, referrals, and financial responsibility.
Complete daily data entry and scan patient registration information.
Obtain insurance authorizations as applicable; collect required co-pays and procedure payments; complete and submit daily deposits or billing as applicable.
Complete and maintain patient charts in accordance with HIPAA requirements, communicate with insurance carriers and hospital billing about authorization updates, and forward appropriate chart information to medical records.
Communicate with Workers’ Compensation and hospital billing regarding authorization updates and billing.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as needed.
Perform other duties as assigned.