Registration & Scheduler Primary- Heuser

HonorHealth•Scottsdale, AZ

1d•Onsite

About The Position

The Registration & Scheduler Primary serves as the first point of contact for customers and organizes clerical and administrative duties for the department. The position performs cross-functional patient support, including telephone coverage, registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices as needed. Duties may vary according to departmental needs. The role greets and assists customers, answers calls and voice mail, directs information to the appropriate people, and orients patients to the department. Scheduling duties include arranging initial and follow-up appointments, tracking and documenting no-shows, communicating with physicians when applicable, and sharing schedules with staff as directed. Registration duties include providing initial registration information, creating or selecting electronic records, obtaining signatures and authorizations, coordinating referrals and financial responsibility, and completing daily data entry and scanning. Additional responsibilities include obtaining insurance authorizations, collecting applicable co-pays and payments, preparing deposits or billing as applicable, maintaining patient charts in accordance with HIPAA, coordinating authorization updates with insurers and hospital billing, and forwarding chart information to medical records. The employee also checks email daily, shares appropriate information with the supervisor, maintains office supply and form inventory, and performs other assigned duties. The posting also describes imaging support tasks that may apply in some departments, such as retrieving PACS images, supporting patient workflow and preparation, maintaining records, and transporting patients when necessary. The position is based at the Osborn Medical Office Building, Suite 210, Scottsdale, Arizona, in Primary Care-Heuser. The listed schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or GED required.
A current Fingerprint Clearance Card, or the ability to apply and be eligible for one within seven working days after employment, is required for Pediatric Behavioral Health Sites only.

Nice To Haves

One year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.
Basic Cardiac Life Support (BCLS) certification.

Responsibilities

Serve as the first point of contact for customers; greet and communicate with them.
Answer telephone calls, retrieve and respond to voice mail, direct information to the appropriate individual, and orient patients to the department.
Schedule initial and follow-up appointments, track and document no-shows, communicate with physicians when applicable, and provide schedules to staff as directed.
Perform patient registration, including providing initial registration information, creating or selecting electronic records, collecting signatures, coordinating medical authorizations and referrals, and documenting financial responsibility.
Complete daily registration data entry and scan patient registration information.
Obtain applicable insurance authorizations and collect required co-pays and procedure payments.
Complete and submit daily deposits or billing as applicable.
Maintain patient charts with appropriate information in accordance with HIPAA and forward chart information to medical records as applicable.
Communicate with insurance carriers, hospital billing, and, as applicable, Workers’ Compensation regarding authorization updates and billing.
Check email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as required.
Where applicable, support imaging operations by receiving and transferring calls, generating reports, retrieving images from PACS, supporting patient workflow and preparation, maintaining records, and transporting patients when necessary.
Assist supervisors, radiologists, and technologists within the scope of the position when directed.
Perform other duties as assigned.