Registration Representative I- PRN/Float

Baptist Health Care•FL, FL

11d•Onsite

About The Position

The Registration Representative performs data entry and general registration functions for outpatient departments and completes admitting and administrative tasks to arrange hospital admissions for patients of all ages. The role accurately collects patient demographic and insurance information to support appropriate reimbursement and claim filing, and uses technology to quote and collect patient liabilities identified by insurance companies. The representative follows registration and admitting policies and procedures and provides patients, families, visitors, and other customers with a high level of service, hospitality, and concierge support. This is a PRN, as-needed position. Team members are generally not scheduled to work 63 hours or more per consecutive pay period. Shifts are assigned according to departmental staffing needs, potentially on short notice; team members do not create their own schedules. Availability is expected across daytime, evening, overnight, weekend, and holiday shifts. PRN team members may be scheduled at Baptist Hospital – Pensacola, Gulf Breeze Hospital, Andrews Institute, Medical Park – Nine Mile, Medical Park – Navarre, or Medical Park – Airport Blvd. Team members may be required to work at another location and are responsible for their own transportation. The role may also require remaining on campus immediately before, during, and after severe weather or disasters.

Requirements

Ability to be available for a wide range of shifts, including daytime, evenings, overnights, weekends, and holidays.
Ability to work assigned shifts based on departmental needs, potentially on short notice; schedules are not self-created.
Ability to work at other locations as needed and provide own transportation.
Knowledge of computerized software and hardware equipment.

Responsibilities

Act as the initial greeter for patients and visitors entering the facility.
Complete registrations professionally, accurately, and in a timely, customer-oriented manner.
Obtain information from patients’ health insurance or managed care identification cards.
Distribute required handouts to patients or their representatives.
Keep forms available in printers, including lifting or carrying cases of forms as needed.
Maintain knowledge of computerized software and hardware equipment.
Work at another location as needed and provide personal transportation.
Perform other duties as assigned to support departmental and organizational operational needs.
Remain on campus immediately before, during, and after severe weather or disasters when required.
Collect patient demographic and insurance information to support appropriate reimbursement and claim filing.
Use technology to quote and collect patient liabilities identified by insurance companies.
Follow registration and admitting policies and procedures and perform admitting and administrative tasks to arrange hospital admissions.
Provide hospitality and concierge services to patients, families, visitors, and other customers.