REGISTRATION REPRESENTATIVE II - PRN

Horizon Health•Paris, IL

1d•$15 - $21•Onsite

About The Position

The Patient Services Representative II works in clinic registration areas across patient service departments. The role establishes patient accounts; gathers billing, insurance, and guarantor information; collects co-pays and outstanding patient balances; and maintains a balanced cash drawer. The representative keeps current on insurance information and changes, obtains required signatures, directs patients to appropriate departments, and promptly notifies nursing staff about potential critical patients. All collected information must be kept confidential in accordance with HIPAA. The listed responsibilities are not all-inclusive, and additional activities may be required in support of the hospital’s goals and objectives.

Requirements

At least one year of general office experience.
Excellent customer service skills.
Completed clinic training competencies.
Ability to work variable hours and/or float to another clinic location to meet organizational needs.

Nice To Haves

High school graduate.
Previous healthcare experience.

Responsibilities

Register patients and obtain the personal, insurance, and other information needed for tracking and billing.
Verify insurance coverage with carriers or employers through payer websites.
Schedule provider appointments as needed.
Answer basic insurance and financial questions and refer more complex questions to the appropriate department.
Collect co-pays and outstanding balances and maintain a balanced cash drawer.
Assist with patient and staff calls.
Escalate patient concerns to the lead or patient services supervisor.
Obtain appropriate signatures, direct patients to the appropriate department, and promptly notify nursing staff about potential critical patients.
Keep collected information confidential in accordance with HIPAA.