Registration Representative

CAMC Health System•Charleston, WV

14h•Onsite

About The Position

The Registration Representative provides patient registration, charge entry, discharge, point-of-service collections, and related services at the assigned location. The role includes greeting and registering patients, gathering insurance and demographic information, explaining payment policies and insurance coverage, and referring medical questions or patients in immediate distress to medical personnel. The representative also handles patient scheduling, telephone calls, payment and charge processing, medical records, deposits, supply inventory, and clerical support for clinical personnel. The position requires cross-training across practices or departments as directed by management. Employees must complete and document applicable required education, demonstrate customer service and coworker relations, comply with attendance, scheduling, and departmental policies, and participate in continuous quality improvement. Work must be cost-effective and aligned with the organization’s mission and strategic plan. Competency is validated during orientation and on an ongoing basis. For roles involving direct patient contact, the employee must demonstrate developmentally appropriate patient-care knowledge and skills for the ages served.

Requirements

High School Diploma or GED.
Six months of related experience.
No certification, competency, or license required.
For direct-patient-contact roles, obtain by the end of orientation and demonstrate knowledge and skills appropriate to the developmental needs and ages of patients served.
Demonstrate competency through initial orientation and ongoing competency validation to independently perform assigned tasks and additional duties.

Responsibilities

Greet and register patients; explain payment policies and insurance coverage; obtain insurance and demographic information; seek medical personnel’s assistance for patients in immediate distress and refer medical questions to medical personnel.
Discharge patients, document and enter charges and payments, tabulate transactions, maintain accurate medical records and financial data, and comply with point-of-service collection policy.
Make and verify appointments, send new-patient packets, and maintain schedule accuracy, including cancellations, no-shows, and appointment types, as applicable.
Process daily summaries of payments, charges, balances, and claim edits.
Handle facility telephone calls, answer questions and provide information when possible, and forward calls as appropriate.
Assist clinical personnel with clerical work and other duties related to patient preparation.
Make deposits for daily transactions.
Maintain and file medical records.
Assist with ordering, maintaining inventory, and stocking office supplies.
Open mail and route it to appropriate personnel.
Process medical-record requests with appropriate documentation and completion.
Assist in processing edit reports from the patient management system.
Cross-train across practices and/or departments as needed and determined by management.
Maintain and document applicable required education.
Demonstrate positive customer service and coworker relations and comply with the attendance policy.
Participate in departmental and institutional continuous quality improvement activities.
Perform work cost-effectively and in accordance with departmental pay practices and scheduling policies, including overtime, various shift work, and on-call situations.
Perform work in alignment with the organization’s mission and strategic plan and follow applicable organizational and departmental policies and procedures.
Perform related duties as assigned.
For direct-patient-contact roles, demonstrate required knowledge and skills for developmentally appropriate assessment, treatment, or care for the patient ages served.