Registration Representative

UnitedHealth Group•Bangor, ME

1d•$16 - $29•Onsite

About The Position

Registration Representatives are often the first point of contact for patients upon arrival. This position requires excellent customer service skills to input patient information received in person or over the phone into the hospital system. This includes updating patient demographic, insurance, financial obligation, or appointment-related data for various practice and hospital services. The office is located at Northern Light Eastern Maine Medical Center, 489 State St, Bangor, ME, 04401. The role offers 2-3 weeks of paid, on-site training. Training hours will be based on the employee's schedule or discussed on the first day.

Requirements

High School Diploma/GED
6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role or call center environment
Beginner level of proficiency with Windows applications
Ability to work 36 hours per week in 3, 12-hour shifts Monday - Friday overnight schedule
Ability to work one weekend per month
Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with or without reasonable accommodation
Must be 18 years of age OR older

Nice To Haves

1+ years of registration experience in a hospital OR medical setting
Understanding of medical terminology
Working knowledge of insurance policies and procedures and patient care settings
Previous experience working for Northern Light Health

Responsibilities

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file, Photocopies / scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
May perform other duties upon request

Benefits

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Performance rewards
Management team who demonstrates their commitment to your success
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