Registration Services Representative II

Mass General Brigham•Boston, MA

5d•$20 - $28•Onsite

About The Position

Responsible for providing exceptional customer service while efficiently and accurately registering patients. The role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. The representative also assists junior staff by answering questions, supporting escalations, and resolving day-to-day issues. This position does not require patient care.

Requirements

High school diploma or equivalent required; experience cannot be accepted in lieu of a degree.
1–2 years of experience in patient registration, customer service, or a related healthcare administrative role required.
Proficient knowledge of medical terminology, insurance processes, and registration procedures.
Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
Experience working with electronic health record (EHR) systems and registration software.
Excellent communication and interpersonal skills for interacting effectively with patients, colleagues, and external stakeholders.
Detail-oriented with exceptional organizational skills to manage complex registration processes and multiple tasks simultaneously.
Ability to exercise discretion and maintain patient confidentiality when handling sensitive information.

Responsibilities

Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
Ensure accurate and complete documentation of registration activities.
Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
Handle complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
Support junior staff by answering questions, resolving technical challenges, and guiding them on when to escalate issues.
Assist in resolving registration-related issues, such as duplicate medical records or demographic discrepancies, by collaborating with other departments or supervisors.