Registration Rep

Powers Health•Hobart, IN

About The Position

Under general supervision, the Registration Rep completes hospital registration for inpatient admissions, pre-admissions, emergency room visits, and outpatient diagnostic testing and treatment areas. The role establishes insurance criteria, obtains relevant patient socioeconomic information, enters information into the online system, completes insurance and billing forms, and collects patient payments for hospital services, treatments, and supplies while following managed care guidelines. The position requires accurate and timely registration across multiple areas, including during periods of high volume. It also involves obtaining authorizations or pre-certifications, scheduling certain HOD appointments as needed, placing ancillary testing orders, and assisting patients with navigation and mobility, including pushing wheelchairs and a computer on wheels to patient rooms in the ED and Admitting areas.

Requirements

High school graduate or equivalent.
Typing speed of 35 words per minute.
Computer knowledge and PC keyboarding skills.
Ability to prioritize and complete registrations accurately and in a timely manner.
Demonstrated communication and problem-solving ability.
Strong customer service skills.

Nice To Haves

Medical terminology.
Health insurance knowledge, including Medicare, Medicaid, and managed care requirements.
Previous hospital or healthcare-related experience.

Responsibilities

Prioritize and complete registrations accurately and promptly across all registration areas.
Ensure each patient is assigned only one Medical Record number.
Select the appropriate Patient Class based on the department and required service.
Obtain and enter complete, accurate patient demographic information, including verifying existing home and employment information.
Enter accurate accident information.
Register all patients promptly, prioritizing registrations during high-volume periods.
Place ancillary testing orders with speed and accuracy.
Obtain authorization or pre-certification according to policy guidelines.
Schedule HOD appointments for specific departments as needed.
Walk patients to appropriate locations and/or push patients in wheelchairs.
In the ED and Admitting areas, take the computer on wheels to patient rooms to complete registration.
Establish insurance criteria, obtain pertinent socioeconomic information, and enter data into the online Information System.
Complete insurance and billing forms.
Collect patient payments for medical services, treatments, and supplies provided by the hospital.
Follow managed care guidelines.

Benefits

Medical, dental, and vision coverage
Healthcare and Dependent Care Spending Accounts
Retirement savings plan
Life insurance and disability coverage options
Fitness center discount program
Tuition assistance and career development
Paid Time Off
Wellness, reward, and recognition programs
Employee Assistance Program, including counseling and nutritional and financial education
Instant discounts and exclusive deals on hotels, food, clothing, and other items