Registration Rep

Powers Health•Hobart, IN

About The Position

Under general supervision, the Registration Rep completes hospital registrations for inpatient admissions, pre-admissions, the emergency room, and outpatient diagnostic testing and treatment areas. The role establishes insurance criteria, gathers patients’ relevant socioeconomic information, enters data into the online information system, completes insurance and billing forms, and collects payments for hospital-provided medical services, treatments, and supplies while following managed care guidelines. The Registration Rep prioritizes registration work across areas and ensures information and orders are entered accurately and promptly. In the emergency department and admitting areas, the role may go to patient rooms with a computer on wheels to complete registration. The position also involves directing or transporting patients to appropriate locations, including walking with them or pushing wheelchairs.

Requirements

High school graduate or equivalent.
Typing speed of 35 words per minute.
Computer knowledge and PC keyboarding skills.
Ability to prioritize and complete registrations accurately and promptly.
Ability to communicate and solve problems.
Strong customer service skills.

Nice To Haves

Medical terminology knowledge.
Health insurance knowledge, including Medicare, Medicaid, and managed care requirements.
Previous hospital or healthcare-related experience.

Responsibilities

Prioritize and complete registrations accurately and promptly across all registration areas.
Ensure each patient is assigned only one medical record number.
Select the appropriate patient class based on the department and required service.
Obtain and enter complete, accurate patient demographic information, including verification of existing home and employment information.
Enter accurate accident information.
Prioritize registrations and ensure they are completed promptly during periods of high volume.
Place orders for ancillary testing with speed and accuracy.
Obtain authorization or pre-certification according to policy guidelines.
Schedule HOD appointments for specific departments as needed.
Walk patients to appropriate locations or transport them in wheelchairs.
In the emergency department and admitting areas, bring the computer on wheels to patient rooms to complete registration.
Establish insurance criteria, obtain relevant socioeconomic information, and enter data into the online information system.
Complete insurance and billing forms.
Collect patient payments for hospital-provided medical services, treatments, and supplies.
Follow managed care guidelines.

Benefits

Medical, dental, and vision coverage
Healthcare and dependent care spending accounts
Retirement savings plan
Life insurance and disability coverage options
Fitness center discount program
Tuition assistance and career development
Paid Time Off
Wellness, reward, and recognition programs
Employee Assistance Program, including counseling and nutritional and financial education
Instant discounts and exclusive deals on hotels, food, clothing, and other items