Patient Registration Rep

The University of Kansas Health System•Kansas City, KS

About The Position

The Patient Registration Representative handles inpatient and outpatient registrations for the Health System. The role obtains and verifies patient identification, demographic, insurance, and financial information to register and secure patient encounters, and collects point-of-service payments when required. The representative maintains a professional image and provides excellent customer service to patients and families. The position is based in the Medical Pavilion and follows a Monday–Friday schedule from 10:30 a.m. to 7:00 p.m. Responsibilities include registering scheduled, unscheduled, and emergent patients; conducting bedside admissions when needed; explaining facility policies and obtaining signed treatment and insurance forms; accurately documenting information in the computer system and on required forms; and complying with Medicare, Medicaid, and other insurance requirements. The representative may also balance a cash drawer, manage patient valuables according to department policy, provide coverage across admitting areas, attend relevant training, and perform other assigned administrative duties.

Requirements

High school diploma or GED.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

One or more years of experience in clerical work, registration, and/or customer service in a health care setting.

Responsibilities

Monitor the daily schedule for patients arriving at the department, if applicable.
Admit and register scheduled, unscheduled, and emergent patients for the assigned department.
Conduct bedside admissions for direct admits when needed.
Obtain identification and verify demographic and insurance information.
Enter patient and encounter information accurately in the computer system, including name, diagnosis, date of birth, Social Security number, employer, guarantor, and medical record number.
Greet patients and relatives, interview them, and obtain or recheck pertinent information.
Collect copayments or deposits when appropriate for the service being provided.
Balance the cash drawer as part of the end-of-day process.
Explain facility policies and ensure patients or relatives understand and sign consent-for-treatment and insurance forms at the appropriate time.
Document information clearly and accurately on required forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations.
Complete the MSPQ as required for admission.
Attend and participate in relevant staff training or education.
Manage the inventory and release of patient valuables placed in the safe, following department policy, as needed.
Provide coverage in all admitting areas as requested and according to established guidelines.
Perform other assigned duties or projects, which may include telephone coverage, filing, scanning, and copying.