Patient Registration Rep

Henry Ford Health•Rochester, MI

3d•Onsite

About The Position

As a Patient Registration Rep, you will be the welcoming front door for our patients, ensuring their registration process is smooth and efficient. You will support patients, visitors, and clinical/non-clinical staff by managing patient registration, insurance verification, and cash collections. Your role is crucial in creating a positive first impression and ensuring patient needs are met with care and precision.

Requirements

High school diploma or G.E.D. equivalent.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.

Nice To Haves

One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

Responsibilities

Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
Perform new patient registration and update existing patient and insurance information.
Respond to inquiries from callers and customers, advocating on their behalf to ensure their needs are met.
Manage cash collections and ensure accurate financial transactions.
Provide efficient and effective customer relationship management, instilling loyalty and anticipating patient needs.