Patient Registration Rep

Northridge Hospital Medical Center•Los Angeles, CA

1d•$26 - $33

About The Position

The Patient Registration Representative ensures a positive patient experience during registration through excellent customer service. The role identifies patients, collects accurate demographic information, verifies insurance, determines and collects financial liability, and explains hospital policies and patient rights to patients and families. Success requires exceptional customer service, attention to detail in data and insurance, and strong communication skills. The representative maintains current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, Behavioral Health Unit, and Rehabilitation units. The role enters accurate and timely information into the ADT system, verifies patient identity to prevent duplicate medical record numbers, reviews assigned accounts for accuracy and required documentation, and completes applicable CMS billing requirements and notices. The position is represented by SEIU-UHW and covered by the applicable collective bargaining agreement.

Requirements

High school graduate or GED.
At least 1 year of experience in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, or another revenue-cycle-related role.
Experience requesting and processing financial payments.
Complete Fire Safety training within 90 days.
Applicable education and/or training may be used to balance a lack of experience.

Nice To Haves

At least 2 years of experience.

Responsibilities

Provide excellent customer service to support a positive patient registration experience.
Identify patients and collect accurate demographic information.
Verify insurance and determine and collect financial liability, including processing financial payments.
Explain hospital policies and patient rights to patients and families.
Maintain up-to-date knowledge of registration requirements for Main Admitting, OP Registration, ED Registration, Maternity, Behavioral Health Unit, and Rehabilitation units.
Enter complete, accurate, and timely demographic information into the ADT system.
Properly identify patients to prevent duplicate medical record numbers.
Review assigned accounts for accuracy and ensure required documentation is obtained and completed.
Meet applicable CMS billing requirements, including completing the MSP and issuing the Important Message from Medicare and Observation Notice.
Document completion of required notices and processes in the hospital information system for regulatory compliance and audit purposes.
Collect and enter required information into the ADT system, emphasizing accurate demographic and financial data to support appropriate reimbursement.