Patient Registration Rep

Owensboro Health•Owensboro, KY

About The Position

Responsible for registering all patients accessing services, with emphasis on patient access and satisfaction, accurate insurance and demographic verification, and point-of-service collections. The role maintains confidentiality, professionalism, and ethical conduct. It may include duties in patient registration, outpatient scheduling, and hospital bed control, depending on department needs. The position supports Owensboro Health’s mission, vision, core commitments, and business interests, and follows organizational policies and procedures. The employee is expected to act consistently with a culture of compliance, safety, and high reliability. Duties may vary by department, and additional related duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

A minimum of 2 years of relevant experience is required.
BLS certification as a Basic Life Support Healthcare Provider is required within 90 days of employment.
Critical-thinking skills and decisive judgment.
Ability to work under minimal supervision.
Ability to work in a stressful environment and take appropriate action.
Excellent interpersonal, organizational, and problem-solving skills.
In-depth knowledge of specialized concepts, practices, and procedures in the area of specialization.
Ability to apply specialization knowledge and business needs to recommend appropriate action.

Nice To Haves

High school diploma, GED, or higher education is preferred.

Responsibilities

Visit patient rooms to gather needed insurance and financial information, as applicable.
Confirm eligibility and verify insurance benefits and coverage.
Obtain and accurately enter required patient demographic and billing information in the computer system in a timely manner.
Obtain and document required pre-certification for outpatient testing ordered by a physician's office.
Schedule appointments using computerized scheduling programs, as applicable.
Explain financial responsibilities, payment options, and collection procedures to patients or responsible parties.
Counsel patients about insurance benefits and recommend alternative payment sources or financial assistance when appropriate.
Accept payments and co-pays.
Escort patients to and from the department and assist with stretchers or wheelchairs, as applicable.
Communicate effectively with insurance companies, external agencies, patients, physicians, and team members.
Coordinate patient transfers with referring facilities and, in conjunction with nursing, coordinate hospital-wide bed-control functions for appropriate patient placement.
Perform bed-control duties as applicable, including reviewing unit census with Environmental Services and the House Supervisor, monitoring assigned bed tabs, maintaining bed-control logs, and handling placement issues, including Do Not Announce patients.
Take reservations from physicians and their office staff and maintain a log of scheduled and unscheduled patients requiring bed placement.
Answer internal and external calls and respond to requests for patient information in accordance with regulatory requirements and facility policies and procedures.
Schedule outpatient appointments and testing, as applicable.
Serve as a lead registrar or super user for an admitting area, as applicable.
Mentor new team members, as applicable.
Assist with special projects and lead departmental committees focused on process improvement and accountability, as applicable.
Troubleshoot system errors and report issues or route them to System Administrators.
Support organizational policies, compliance, safety, and high-reliability practices.