Patient Registration Rep

OhioHealth • Upper Arlington, OH

5d • Onsite

About The Position

This is a fast-paced, fully in-person, patient-facing administrative role supporting the OhioHealth Outpatient Neurological Rehab program in Central Ohio. Patient Registration Representatives play an essential role in patients’ recovery by providing registration, insurance verification, scheduling, and front-desk support while delivering exceptional customer service and protecting patient confidentiality.

The role is scheduled for 40 hours per week, Monday through Friday, on the closing shift at Upper Arlington Neurological Rehab: Monday through Thursday, 9:30 a.m.–6:00 p.m., and Friday, 8:30 a.m.–5:00 p.m. The position requires a high school diploma or GED and excellent communication, organization, customer service, and basic computer skills. One to two years of prior experience in a medical office setting is specified in the specialized knowledge section.

OhioHealth describes its mission as providing exceptional care through experiences that earn a lifetime of trust. As a High Reliability Organization, OhioHealth expects the role to maintain a focus on safety, quality, and efficiency. The listed duties provide an overview and may change.

Requirements

• High school diploma or GED.
• Excellent communication, organization, and customer service skills.
• Basic computer skills.
• One to two years of prior experience in a medical office setting.
• Maintain patient confidentiality and focus on safety, quality, and efficiency.

Responsibilities

• Accurately identify patients in the electronic medical record (EMR) system.
• Obtain and enter accurate patient demographic and financial information through standard work processes, including by phone, virtually, face to face, or at the bedside, while maintaining confidentiality and providing exceptional customer service.
• Provide exceptional customer service to patients, families, visitors, OhioHealth physicians, and associates.
• Perform registration functions in Patient Access areas.
• Use critical thinking to make decisions, resolve issues, and escalate concerns when needed.
• Use computer programs to enter and retrieve information.
• Verify insurance eligibility using online eligibility systems, payer websites, or phone calls.
• Secure and track insurance authorizations and process BXC patients.
• Transcribe ancillary orders and schedule outpatients.
• Generate, print, and provide patient estimates using price estimator products.
• Collect patients’ out-of-pocket expenses and past balances and attempt to collect residual balances from previous visits.
• Answer questions about insurance residuals and self-pay accounts.
• Use knowledge of CPT codes to select codes accurately from clinical descriptions.
• Generate regulatory documents and obtain consent signatures.
• Identify or determine whether out-of-network patients may be accepted into the organization.
• Review insurance information and discuss available financial aid with patients.
• Explain billing procedures and hospital policies and provide appropriate literature and documentation.
• Scan documents required for claim submission into patients’ medical records.
• Escort or transport patients safely and efficiently to and from destinations.
• Assist clinical staff with administrative duties as needed.
• Comply with policies and procedures specific to each access area.
• Assist with training new associates.
• Oversee reception desks and lobbies, including cleanliness and order in the lobby and surrounding work areas.
• Register patients or obtain consents on nursing units.
• Use a multiline phone system and transfer callers to appropriate patient rooms or other locations.
• Make reminder calls to patients.
• Process offsite registrations, offsite paper registrations, and preregistered paper accounts.
• Maintain patient logs for statistical purposes.
• Review insurance information and determine the need for referrals or financial counseling.
• Educate patients about MyChart, including activation.
• Depending on the care site, credential visitors and provide wayfinding assistance as part of Visitor Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED