Patient Registration Rep

OhioHealth • Hohenwald, TN

9d

About The Position

The Patient Registration Rep initiates the Revenue Cycle process by collecting accurate demographic and financial information to support clean claims and timely reimbursement. The position provides customer service and support to patients, families, visitors, OhioHealth physicians, and associates, while performing registration functions across Patient Access areas. Registration may take place by phone, virtually, face to face, at the bedside, or offsite. Depending on the care site, the role may also include visitor credentialing and wayfinding assistance.

This position works an evening schedule of 2:00 p.m. to 10:30 p.m., every other weekend, and Friday and Monday on non-working weekends. The role requires attention to safety, quality, and efficiency in accordance with OhioHealth’s High Reliability Organization responsibilities. The job profile is an overview of duties and may change; it is not an exhaustive list.

Requirements

• High school diploma or GED.
• Excellent communication, organization, and customer service skills.
• Basic computer skills.
• One to two years of prior experience in a medical office setting.

Responsibilities

• Accurately identify patients in the EMR system.
• Obtain and enter accurate patient demographic and financial information while following standard work processes and maintaining confidentiality.
• Provide exceptional customer service to patients, families, visitors, OhioHealth physicians, and associates.
• Perform registration functions in Patient Access areas.
• Use critical thinking to make decisions, resolve issues, and escalate concerns when needed.
• Use computer programs to enter and retrieve information.
• Verify insurance eligibility through online systems, payer websites, or phone calls.
• Secure and track insurance authorizations and process BXC patients.
• Transcribe ancillary orders and schedule outpatients.
• Generate, print, and provide patient estimates using price estimator products.
• Collect patients’ out-of-pocket expenses and past balances, and attempt to collect residual balances from previous visits.
• Answer questions about insurance residuals and self-pay accounts.
• Use knowledge of CPT codes to select codes accurately from clinical descriptions.
• Generate regulatory documents and obtain consent signatures.
• Identify or determine whether patients with out-of-network coverage may be accepted into the organization.
• Review insurance information and discuss available financial aid with patients.
• Explain billing procedures and hospital policies, and provide appropriate literature and documentation.
• Scan required documents into the patient’s medical record for claim submission.
• Escort or transport patients safely and efficiently to and from destinations.
• Assist clinical staff with administrative duties as needed.
• Follow policies and procedures specific to each access area.
• Assist with training new associates.
• Oversee reception desks and lobbies, including cleanliness and order of lobbies and surrounding work areas.
• Register patients or obtain consents on nursing units.
• Use a multi-line phone system and transfer callers to appropriate patient rooms or other locations.
• Make reminder calls to patients.
• Process offsite registrations, offsite paper registrations, and preregistered paper accounts.
• Maintain patient logs for statistical purposes.
• Review insurance information and determine the need for referrals or financial counseling.
• Educate patients about MyChart, including activation.
• When assigned based on care site, credential visitors and provide wayfinding assistance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED