Patient Registration Rep

Central Florida Health Care•Lakeland, FL

About The Position

The Patient Registration Representative provides indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The role works collaboratively with the care team to support patient health outcomes and serves as a first point of contact for patients. Responsibilities include greeting patients, collecting demographic, occupational, educational, and financial information, data entry, registration, insurance eligibility checks, collections, and balancing end-of-day activities. The representative may also participate in community outreach and off-site health care programs as requested.

Requirements

High school graduate or GED.
Graduate of an accredited Medical Assistant Program or relevant experience.
Computer literacy.
Strong customer service orientation, self-starter attitude, interpersonal skills, and organization.
Ability to work effectively with people from varied cultures.
Ability to use all office equipment.
Ability to work cooperatively with members of the patient care team.
Ability to meet the physical requirements, including sitting, standing, and walking for 80% or more of the time; independent mobility; and occasionally repositioning equipment and lifting supplies.

Nice To Haves

One year of experience in a health care setting in data entry, medical records, or receptionist work.
Fluency in Spanish or Creole in addition to English.

Responsibilities

Greet patients and process them in accordance with CFHC’s patient flow model.
Create new patient accounts and retrieve established accounts from all EMR systems.
Develop proficiency in scheduling, registration, and billing applications.
Gather patient demographic, financial, educational, and occupational information.
Verify insurance coverage, check eligibility, and obtain authorizations as needed.
Review claims for accuracy and completeness at the end of visits, including data entry, procedure codes, and money collected.
Schedule new and follow-up appointments as needed.
Maintain cash drawers and collect appropriate visit payments according to the sliding fee scale and copayments.
Complete the end-of-day Daily Summary Sheet, balance daily activities, and run billing and user reports.
Complete reports requested by management.
Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator.
Report pertinent information or situations affecting patient care or CFHC liability to the Health Center Administrator as needed.
Attend and participate in mandatory center-specific, corporate, and other CFHC meetings.
Work cooperatively with and support other members of the patient care team.
Maintain a neat and professional appearance.
Work effectively across medical and dental service areas and follow patient-centered medical home protocols, including enabling patient access to the portal and identifying care transitions.
Perform other duties as assigned.

Benefits

Competitive salary.
Federal Student Loan Forgiveness through PSLF, subject to a 10-year commitment and 120 loan payments.
Medical, dental, vision, and pharmacy benefits.
Employer-paid long-term disability insurance.
Employer-paid life insurance equivalent to one times annual salary.
Voluntary short-term disability, additional life, and dependent life insurance available.
Malpractice insurance.
Paid time off of 4.4 weeks per year, prorated.
9.5 paid holidays per year.
Paid birthday holiday.
CME reimbursement.
401(k) retirement plan after one year of service, with matching contributions.
Staff productivity recognition and rewards.