Patient Registration Rep

The University of Kansas Health System•Kansas City, KS

About The Position

The Patient Registration Representative is responsible for inpatient and outpatient registrations for the Health System. The role obtains accurate patient identification, demographic, and financial information to register and secure patient encounters, and collects point-of-service payments as required. The representative maintains a focus on excellent customer service for patients and families and presents a professional image. The position is full-time, based in the Heart Center, with hours Wednesday through Sunday from 11 p.m. to 7:30 a.m. The representative may provide coverage in other areas of Admitting and perform additional duties or projects as assigned by Management.

Requirements

High school graduate or GED.
Ability to perform the professional, clinical, and/or technical competencies of the assigned unit or department.

Nice To Haves

One or more years of experience in clerical work, registration, and/or customer service within a health care setting.

Responsibilities

Monitor the daily schedule for patients arriving at the department, when applicable.
Admit and register scheduled, unscheduled, and emergent patients for the assigned department.
Conduct bedside admissions for direct-admit patients as needed.
Obtain identification and verify the accuracy of demographic and insurance information; enter patient and encounter details accurately into the computer system.
Greet patients and/or relatives, interview them, and obtain or recheck pertinent information.
Collect copayments or deposits as appropriate for the services provided.
Balance the cash drawer as part of the end-of-day process.
Explain facility policies and ensure patients and/or relatives understand and sign consent-for-treatment and insurance forms at the appropriate time.
Complete clear and accurate documentation on appropriate forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations.
Complete the MSPQ as required for admission.
Attend and participate in relevant staff training or education.
Manage the inventory and release of patient valuables placed in the safe, following department policy, as needed.
Provide coverage in all areas of Admitting as requested and according to established guidelines.
Perform other assigned duties or projects, which may include special projects, telephone coverage, filing, scanning, and copying.
Perform the professional, clinical, and/or technical competencies of the assigned unit or department.