Patient Registration Rep

Henry Ford Health•Rochester, MI

15h

About The Position

The Patient Registration Rep is the welcoming front door for patients and supports patients, visitors, and clinical and non-clinical staff. The role helps ensure a smooth and efficient registration process by managing patient registration, insurance verification, and cash collections, while creating a positive first impression and addressing patient needs with care and precision. The position is part-time at 32 hours per week with variable shift time. It includes face-to-face check-in, preregistration, insurance eligibility confirmation, new patient registration, updating existing patient and insurance information, responding to inquiries, collecting payments, and providing customer relationship management.

Requirements

High school diploma or G.E.D. equivalent.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.

Nice To Haves

One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
EPIC training or experience.
Familiarity with insurance payor systems and ICD-10 medical terminology.

Responsibilities

Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
Perform new patient registration and update existing patient and insurance information.
Respond to inquiries from callers and customers, advocating on their behalf to ensure their needs are met.
Manage cash collections and ensure accurate financial transactions.
Provide efficient and effective customer relationship management, instilling loyalty and anticipating patient needs.