Patient Registration Rep

The University of Kansas Health System•Kansas City, KS

About The Position

The Patient Registration Representative handles inpatient and outpatient registrations for the Health System. The role obtains and verifies patient identification, demographic, insurance, and financial information to register encounters accurately and securely. It may also involve collecting point-of-service payments, maintaining a professional image, and providing excellent service to patients and families. The position is based at Bell Hospital and is scheduled Monday through Friday, 8:00 a.m. to 5:30 p.m. The representative registers scheduled, unscheduled, and emergent patients; conducts bedside admissions for direct admits when needed; explains facility policies and obtains signed treatment and insurance forms; and enters clear, accurate information into the computer system and required documentation. The role also includes cash-drawer balancing, handling patient valuables according to department policy, completing required admission processes, and providing coverage across admitting areas. Duties may vary by department and may include telephone coverage, filing, scanning, copying, training, and other assigned projects.

Requirements

High school graduate or GED.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

One or more years of experience in clerical work, registration, and/or customer service within a health care setting.

Responsibilities

Monitor the daily schedule for patients arriving at the department, if applicable.
Admit and register scheduled, unscheduled, and emergent patients for the assigned department.
Conduct bedside admissions for direct admits to the unit as needed.
Obtain patient identification and verify demographic and insurance information.
Enter accurate patient information into the computer system, including name, diagnosis, date of birth, Social Security number, employer, guarantor, and medical record number.
Greet patients and relatives and interview them to obtain or recheck pertinent information.
Collect copayments or deposits when required for the services provided.
Balance the cash drawer at the end of the day.
Explain facility policies and ensure patients or relatives understand and sign consent-for-treatment and insurance forms at the appropriate time.
Complete clear and accurate documentation on required forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations.
Complete the MSPQ as required for admission.
Attend and participate in relevant staff training or education.
Inventory and release patient valuables held in the safe according to department policy, as needed.
Provide coverage in all areas of Admitting as requested and according to established guidelines.
Maintain knowledge of administrative policies, department procedures, third-party coverage, and required admission and insurance documents.
Perform other assigned duties or projects, which may include telephone coverage, filing, scanning, and copying.