Registration Rep

UMass Memorial Health•Milford, MA

2d•Onsite

About The Position

Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, the Registration Rep performs complex duties related to patient registration. The role works in a hospital outpatient and Emergency Department environment and supports accurate patient access, scheduling, insurance verification, billing, and related administrative processes. This position is scheduled for 32 hours per week, Monday through Friday and weekends, with hours of 6:45 a.m. to 3:15 p.m. The listed day shift is eight hours. The hiring range is $15.00–$27.74 based on a 40-hour full-time schedule; compensation for reduced schedules is prorated, and final offers vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school diploma or GED.
Proficient data-entry skills with attention to detail.
Computer skills, including use of Windows and ability to navigate computer systems.
Verbal and written customer-service skills for working with a variety of internal and external customers.
Ability to work in a high-volume, team-oriented environment.
English speaking, reading, and writing skills.

Nice To Haves

Associate degree or certificate in a healthcare-related field.
One to two years of data-entry and/or customer-service experience.
Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
Previous insurance-verification experience.
Bilingual speaking, reading, and writing skills.
Demonstrated knowledge of medical terminology.

Responsibilities

Accurately obtain and enter demographic, insurance, and other patient information into computer-based registration and scheduling systems.
Collect patient and/or witness signatures on required paperwork, including HIPAA and consent-to-treat forms.
Obtain and verify insurance coverage; follow insurer guidelines to secure required pre-authorizations, pre-certifications, and physician referrals before visits, and follow up to correct discrepancies.
Obtain and verify workers’ compensation and automobile coverage when required.
Schedule and/or register patients for Radiology, Lab, and basic ancillary service appointments.
Complete Emergency Department and Labor & Delivery demographic and insurance collection and registration.
Coordinate the provision of multiple services to patients.
Collect patient liabilities, including deductibles, copayments, coinsurance, self-pay and cosmetic procedure payments, and patient balances, as appropriate, before or on the date of service.
Perform Surgical Day admissions.
Perform bed control, transfer, discharge, and admission tasks.
Provide standard information about preparation for scheduled procedures and services.
Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
Maintain accurate and timely records, logs, files, and related information.
Complete the online death certificate registry.
Receive and secure patient valuables.
Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
Comply with departmental policies, procedures, objectives, and health and safety requirements.
Attend meetings, conferences, and seminars as required or directed, and use quality improvement in daily operations.
Demonstrate professionalism, respect, civility, tolerance, and acceptance toward employees, patients, and visitors.
Maintain regular, reliable, and predictable attendance and perform other similar and related duties as required or directed.