Registration Rep

UMass Memorial Health • Milford, MA

3d • $15 - $28 • Onsite

About The Position

Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, the Registration Rep performs a variety of complex duties related to patient registration. The role obtains and enters demographic, insurance, and other patient information into computer-based registration and scheduling systems; verifies coverage and required authorizations; schedules and coordinates services; collects patient payments; and supports admissions, bed control, transfers, and discharges. The position also provides patients with standard preparation information, assesses financial needs and makes referrals, completes clerical and recordkeeping tasks, handles patient valuables, completes online death certificate registry entries, and monitors Patient Access and Revenue Cycle work queues to support accurate, timely billing.

The position is scheduled for 32 hours per week, Monday through Friday and weekends, from 6:45 a.m. to 3:15 p.m. It is a day-shift role in an indoor hospital outpatient and Emergency Department environment. Work is considered moderate. The hiring range is $15.00–$27.74 based on a full-time schedule of 40 hours per week; compensation for part-time or reduced schedules is prorated and may vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed by the Recruitment Team during the interview process.

Requirements

• High school graduate or GED.
• Proficient data-entry skills with attention to detail.
• Computer skills, including Windows use and the ability to navigate computer systems.
• Verbal and written customer-service skills for working with a variety of internal and external customers.
• Ability to work in a high-volume, team-oriented environment.
• English speaking, reading, and writing skills.

Nice To Haves

• Associate degree or certificate in a healthcare-related field.
• One to two years of data-entry and/or customer-service experience.
• Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
• Previous insurance verification experience.
• Bilingual speaking, reading, and writing skills.
• Demonstrated knowledge of medical terminology.

Responsibilities

• Accurately obtain and enter demographic, insurance, and other related patient information into the computer-based patient registration and scheduling system.
• Ensure patient and/or witness signatures are collected on appropriate paperwork, such as HIPAA and Consent to Treat forms.
• Obtain and verify patient insurance coverage and follow insurer guidelines to secure required pre-authorizations, pre-certifications, and physician referrals before visits; follow up to correct discrepancies.
• Obtain and verify workers’ compensation and automobile coverage when required.
• Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments.
• Complete Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinate multiple services for patients.
• Collect applicable patient liabilities, including deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances, before or on the date of service.
• Perform Surgical Day admissions.
• Perform bed control, transfers, discharges, and admissions tasks.
• Provide patients with standard information about preparation for scheduled procedures and services.
• Assess patients’ financial needs and direct them to financial counseling or an appropriate person or area.
• Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
• Maintain accurate and timely records, logs, files, and related information.
• Complete online death certificate registry entries.
• Receive and secure patient valuables.
• Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
• Comply with departmental policies, procedures, objectives, and health and safety requirements.
• Attend meetings, conferences, and seminars as required or directed.
• Demonstrate quality improvement in daily operations and contribute to a respectful, professional, and inclusive environment.
• Maintain regular, reliable, and predictable attendance and perform other similar duties as required or directed.

Benefits

• A signing bonus may be available; eligibility will be confirmed by the Recruitment Team during the interview process.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED