Works under the supervision of the Senior Administrative Director or Assistant Director, Registration—Operations. Performs specialized patient registration functions according to established policies and procedures. Interviews patients or their representatives to obtain demographic and financial information and enters it into the computer system to register inpatients and/or outpatients. The amount of information collected varies based on patient classification. Prepares, processes, and routes initial chart paperwork, patient identification bands, labels, and cards. When appropriate, contacts physicians’ offices for treatment authorization numbers, obtains required signatures, and collects copies of insurance, Medicare, and Medi-Cal cards. Reviews patient data for accuracy and, when applicable, monitors and processes transfers and bed swaps and enters required information into the computer system. Follows applicable Federal and State regulations concerning Advance Directives for Healthcare Decisions, Patient Rights, Medicare Secondary Payer, the Three-Day Rule, and Notice of Privacy Practice. Greets patients, families, and the public courteously and professionally, demonstrating sensitivity to patients who may be unwell, worried, or stressed. Performs other duties as required.
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Career Level
Entry Level
Education Level
High school or GED