Patient Registration Clerk Float

Bakersfield Family Medical Group•Bakersfield, CA

19h•$25 - $29

About The Position

Under the direction of the Clinic Supervisor, the Patient Registration Clerk is responsible for registering patients, scheduling appointments, answering and directing telephone calls, and performing business office functions, including insurance verification, payment collection, and cash deposits. The role follows Company policies, procedures, and regulations and participates in an interdisciplinary and inter-facility approach to the Company’s mission, philosophy, and goals. The clerk interacts professionally and courteously with other departments, clinic personnel, outside providers, and patients to maintain positive relationships with internal and external customers. This is a float position that may require work at any location or department depending on staffing needs. The position also performs other duties as assigned.

Requirements

High school graduate or equivalent.
Ability to responsibly handle confidential matters.
Ability to prioritize work.
Valid California driver’s license and current vehicle insurance, with a clean driving record.

Responsibilities

Greet and receive patients and visitors in a friendly manner.
Verify insurance eligibility at the beginning of the month or one week before appointments, except for patients with Medi-Cal or those registering only for laboratory services.
Verify patients’ primary care providers and follow the process when patients request a change.
Work with patients to resolve insurance issues before their visits.
Ensure eligibility is verified for all patients before they receive treatment from any provider.
Prepare required paperwork for physical examinations, work evaluations, return-to-work evaluations, injuries, and other visits.
Check patients in for appointments in NextGen.
Pick up mail daily.
Answer telephone calls to the reception station.
Order reception-station supplies and obtain necessary approvals or identify when supplies need to be reordered.
Prepare new patient charts.
Enter relevant patient demographics and patient, company, and insurance-carrier information, and process forms daily.
Batch ledgers daily.
Ensure members are enrolled in the Patient Portal.
Collect applicable fees, including copayments and POAs.
Complete annual and monthly trainings.
Assist patients with Phreesia and check eligibility and form requirements in Phreesia.
Collect payments and handle daily cash.
Make daily deposits.
Schedule patient appointments.
Work at any location or department depending on staffing needs.
Perform other duties as assigned.