Patient Registration Clerk

Rochester Regional Health • New York, NY

13d • $19 - $29 • Onsite

About The Position

The Patient Registration Clerk provides customer-service, patient registration, and switchboard services, and supports successful financial outcomes for patient services. Under the general supervision of the Patient Access Services Manager, the role performs pre-registration and full registration, insurance verification, switchboard and life-support alarm coverage, data entry, and point-of-service collections while supporting patient relations, customer satisfaction, and hospital financial solvency.

Requirements

• High school diploma or GED is listed as a preferred qualification.
• At least 1–3 years of customer service, administrative, and/or data entry experience is listed as preferred.
• 1–2 years of previous experience in a hospital-related field is listed as preferred.
• Sedentary work requiring prolonged sitting (67–100% of the workday), minimal physical effort, and lifting under 10 lbs.
• Fine motor skills for computer work, writing, and telephone use, with clear visual and auditory ability.
• High cognitive and emotional demands, including extended concentration, frequent interruptions, independent decision-making, and information processing.

Nice To Haves

• Associate’s degree or higher in healthcare administration, business administration, or a related field.
• Experience with database software applications.
• Medical terminology knowledge.
• Experience with EHR programs such as Epic.
• Knowledge of ICD-10, CPT, and HCPCS codes and coding processes.
• Knowledge of hospital billing processes and reimbursement.

Responsibilities

• Interview patients and families to accurately collect demographic, financial, and medical information.
• Perform bedside, inpatient, emergency, and telephone registration in accordance with established time standards and patient identification policies.
• Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure accurate insurance loading and compliance with payer requirements.
• Answer and route hospital calls professionally, maintain call schedules, page providers, monitor alarms, and provide directions and assistance to patients and visitors.
• Welcome patients, manage waiting areas, communicate wait times, maintain confidentiality, address concerns, and identify and report safety hazards or incidents.
• Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED