Patient Registration Clerk

Rochester Regional Health

4d • $19 - $29 • Onsite

About The Position

The Patient Registration Clerk provides customer-service, patient registration, and switchboard services, while supporting successful financial outcomes for patient services. Under the general supervision of the Patient Access Services Manager, the clerk performs pre-registration and full registration, insurance verification, switchboard and life-support alarm coverage, data entry, and point-of-service collections. The position supports patient relations, customer satisfaction, and hospital financial solvency.

The role is based at 50 Leroy Street, Potsdam, NY, and is per diem. The schedule includes variable shifts, primarily evening and midnight shifts after training, with an every-other-weekend rotation.

Nice To Haves

• High school diploma or GED.
• Associate’s degree or higher in healthcare administration, business administration, or a related field.
• At least 1–3 years of customer service, administrative, and/or data entry experience.
• 1–2 years of previous experience in a hospital-related field.
• Experience with database software applications.
• Knowledge of medical terminology.
• Experience with EHR programs such as Epic.
• Knowledge of ICD-10, CPT, and HCPCS codes and coding processes.
• Knowledge of hospital billing processes and reimbursement.

Responsibilities

• Interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration in accordance with time standards and patient identification policies.
• Verify insurance coverage, eligibility, and benefits; complete Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Operate the hospital switchboard by answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Welcome patients, manage waiting areas, communicate wait times, maintain confidentiality, address concerns, and identify and report safety hazards or incidents.
• Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

What This Job Offers

• Education Level: No Education Listed