Patient Registration Clerk
About The Position
The Patient Registration Clerk provides customer-service, patient registration, and switchboard services and supports successful financial outcomes for patient services. Under the general supervision of the Patient Access Services Manager, the clerk performs pre-registration and full registration, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections while maintaining patient relations, customer satisfaction, and hospital financial solvency. The role is per diem, based at SLH - CPH Main, with evening and midnight shifts and every other weekend. The posted pay range is $19.46–$28.55; individual rates may vary based on position details and other stated factors.
Nice To Haves
- High school diploma or GED.
- Associate’s degree or higher in healthcare administration, business administration, or a related field.
- At least 1–3 years of customer service, administrative, and/or data entry experience.
- 1–2 years of previous experience in a hospital-related field.
- Experience with database software applications.
- Knowledge of medical terminology.
- Experience with EHR programs such as Epic.
- Knowledge of ICD-10, CPT, and HCPCS codes and coding processes.
- Knowledge of hospital billing processes and reimbursement.
Responsibilities
- Interview patients and families to collect demographic, financial, and medical information accurately.
- Perform bedside, inpatient, emergency, and telephone registration in accordance with time standards and patient identification policies.
- Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure accurate insurance loading and payer compliance.
- Operate the hospital switchboard by answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and assisting patients and visitors with directions.
- Welcome patients, manage waiting areas, communicate wait times, maintain confidentiality, address concerns, and identify and report safety hazards or incidents.
- Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
