Patient Service Center Registration Clerk

Cynet Systems•Columbus, OH

8d•Hybrid

About The Position

Responsible for all Patient Service Center (PSC) front office duties. This function includes customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. The candidate may provide support at several locations.

Requirements

1+ years of customer service experience.
Must have strong communication skills to speak clearly and effectively communicate to customers and peer groups.
Demonstrates good organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to engage in prolonged standing or sitting.
Ability to lift up to 25 lbs.
Ability to carry up to 15 lbs for several minutes at a time.
Ability to talk effectively.
Ability to maintain constant mental and visual attention to details.
Ability to walk.
Ability to balance, bend, and kneel.
Ability to push and pull.
Ability to reach and twist.

Nice To Haves

Keyboard/data entry and PC experience.
Medical terminology is helpful, but not required.
Must be flexible and available based on staffing requirements, including weekends, holidays, and overtime.

Responsibilities

Greet customers appropriately and treat all customers in a courteous manner.
Assist patients with kiosk sign-in and ensure accuracy of the information provided.
Contact clients to obtain patient orders.
Handle customer inquiries.
Read, understand, and comply with departmental policies, protocols, and procedures, including Procedure Manuals, Safety Manuals, Compliance Manuals, Employee Handbooks, and Quality Assurance Manuals.
Perform basic clerical duties, including filing, faxing, preparing mail, and data entry.
Demonstrate organizational commitment and values.
Adhere to departmental and organization policies.
Report to work on time and follow attendance guidelines.
Answer the telephone in a friendly and helpful manner by incorporating the organization name, self-identification, and a helpful statement.
Use established protocols for reporting customer complaints.
Ensure HIPAA compliance regulations are followed and use test translation tables.
Complete all required training.
Assist with stocking supplies.
Perform other duties as required to meet customer requirements.
Complete special projects as requested by the supervisor or manager.