Patient Service Center Registration Clerk

Cynet Systems•Grove City, OH

About The Position

Responsible for all Patient Service Center (PSC) front office duties. This function includes customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. Support may be provided at several locations.

Requirements

One year of customer service experience required.
Ability to stand or sit for prolonged periods.
Ability to lift up to 25 lbs.
Ability to carry up to 15 lbs for several minutes at a time.
Ability to talk effectively.
Ability to maintain constant mental and visual attention to details.
Ability to walk.
Ability to balance, bend, and kneel.
Ability to push and pull.
Ability to reach and twist.
Strong verbal and written communication skills with the ability to speak clearly and effectively communicate with customers and peer groups.
Demonstrated organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Nice To Haves

Keyboarding, data entry, and PC experience preferred.
Medical terminology is helpful, but not required.

Responsibilities

Greet customers appropriately and treat all customers in a courteous manner.
Assist patients with kiosk sign-in and ensure accuracy of the information.
Contact clients to obtain patient orders.
Handle customer inquiries.
Read, understand, and comply with departmental policies, protocols, and procedures, including Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, and Quality Assurance Manual.
Perform basic clerical duties, including filing, faxing, preparing mail, and data entry.
Demonstrate organizational commitment and values.
Adhere to departmental and company policies.
Report on time to work, following attendance guidelines.
Answer the telephone in a friendly and helpful manner by incorporating the company name, self-identification, and a helpful statement.
Use established protocols for reporting customer complaints.
Ensure HIPAA compliance regulations are followed and use test translation tables.
Complete all required training.
Assist with stocking supplies.
Perform other duties as required to meet customer requirements.
Complete special projects as requested by the supervisor or manager.