Patient Service Center Registration Clerk

Cynet Systems•Hilliard, OH

About The Position

Responsible for all Patient Service Center (PSC) front office duties. This function includes customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. May provide support at several locations.

Requirements

One year of customer service experience.
Must be flexible and available based on staffing requirements, including weekends, holidays, and overtime.
Strong verbal and written communication skills with the ability to communicate clearly and effectively to customers and peer groups.
Demonstrated good organizational, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to stand or sit for prolonged periods.
Ability to lift up to 25 lbs.
Ability to carry up to 15 lbs for several minutes at a time.
Ability to talk.
Ability to maintain constant mental visual attention to details.
Ability to walk.
Ability to balance, bend, and kneel.
Ability to push and pull.
Ability to reach and twist.

Nice To Haves

Preferred keyboarding, data entry, and PC experience.
Medical terminology knowledge is helpful, but not required.

Responsibilities

Greet customers appropriately and treat all customers in a courteous manner.
Assist patients with kiosk sign-in and ensure accuracy.
Contact clients to obtain patient orders.
Handle customer inquiries.
Read, understand, and comply with departmental policies, protocols, and procedures, including Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, and Quality Assurance Manual.
Perform basic clerical duties such as filing, faxing, preparing mail, and data entry.
Demonstrate organizational commitment and values.
Adhere to departmental and company policies.
Report to work on time following attendance guidelines.
Answer the telephone in a friendly and helpful manner by incorporating the company name, self-identification, and a helpful statement.
Use established protocols for reporting customer complaints.
Ensure HIPAA compliance regulations are followed and use test translation tables.
Complete all required training.
Assist with stocking supplies.
Perform other duties as required to meet customer requirements.
Complete special projects as requested by the supervisor or manager.