Patient Service Center Registration Clerk

Cynet Systems•Dublin, OH

About The Position

The Patient Service Center (PSC) Registration Clerk is responsible for all PSC front office duties. Key responsibilities include customer service, data entry, insurance billing and payments, problem resolution, maintaining HIPAA compliance, and ordering office supplies. The candidate may also provide support across several locations.

Requirements

1+ years of customer service experience required.
Keyboarding, data entry, and PC experience preferred.
Knowledge of medical terminology is helpful, though not required.
Flexibility and availability based on staffing requirements, including weekends, holidays, and overtime.
Strong verbal and written communication skills, with the ability to speak clearly and effectively communicate with customers and peer groups.
Strong organization, communication, and interpersonal skills.
Capability to handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Responsibilities

Greet customers appropriately and treat all customers in a courteous manner.
Assist patients with kiosk sign-in and ensure accuracy of the information.
Contact clients to obtain patient orders.
Handle customer inquiries promptly.
Read, understand, and comply with departmental policies, protocols, and procedures, including procedure manuals, safety manuals, compliance manuals, employee handbooks, and quality assurance manuals.
Perform basic clerical duties, including filing, faxing, preparing mail, and data entry.
Demonstrate organizational commitment and values.
Adhere to departmental and company policies.
Report on time to work and follow attendance guidelines.
Answer the telephone in a friendly and helpful manner using proper professional protocol.
Use established protocols for reporting customer complaints.
Ensure HIPAA compliance regulations are followed and use test translation tables.
Complete all required training modules.
Assist with stocking office and operational supplies.
Perform other duties as required to meet customer requirements.
Complete special projects as requested by the supervisor or manager.