Registration Float Clerk II

Salinas Valley Health•Salinas, CA

About The Position

The Registration Float Clerk II performs specialized patient registration functions according to established policies and procedures. Under the supervision of the Senior Administrative Director or Assistant Director, Registration—Operations, the clerk interviews patients or their representatives to obtain demographic and financial information and enters it into the hospital computer system so patient care and treatment can be initiated. The amount of information collected varies according to patient classification. The clerk prepares, processes, and routes initial paperwork for patient charts or medical records, and creates identification bands, labels, cards, and other registration materials. The role includes identifying patients by requesting picture identification, obtaining required signatures and copies of insurance, Medicare, and Medi-Cal cards, determining primary and secondary payors, and reviewing patient data for accuracy. When appropriate, the clerk contacts physicians’ offices for treatment authorization numbers and monitors and processes transfers and bed swaps. The position also involves following applicable Federal and State regulations concerning Advance Directives for Healthcare Decisions, Patient Rights, Medicare Secondary Payer, the Three-Day Rule, and Notice of Privacy Practice. The clerk is expected to greet patients, families, and the public courteously and professionally, with sensitivity to the stress or discomfort patients may be experiencing. Other duties may be required.

Requirements

High school diploma or GED.
One year of data entry and medical office experience.

Responsibilities

Interview patients or their representatives to collect accurate demographic and financial information.
Enter patient registration information into the hospital computer system.
Request picture identification to properly identify patients.
Prepare, process, and route paperwork for patient charts or medical records.
Prepare patient identification materials, including embossing ID cards, creating labels, and applying appropriate ID bands.
Determine patients’ primary and secondary payors and enter the information into the computer system.
Obtain required signatures and copies of insurance, Medicare, and Medi-Cal cards.
Contact physicians’ offices for treatment authorization numbers when appropriate.
Review patient data for accuracy.
Monitor and process patient transfers and bed swaps when applicable, entering required information into the computer system.
Follow applicable Federal and State regulations concerning advance directives, patient rights, Medicare Secondary Payer, the Three-Day Rule, and Notice of Privacy Practice.
Greet patients, families, and the public in a courteous, professional, polite, and sensitive manner.
Perform other duties as required.