Registration Clerk/Clerk II - Emergency Services - Per Diem

Guthrie Enterprise • Towanda, PA

6d

About The Position

The Registration Clerk/Clerk II fulfills patient access functions in the Emergency Department and supports patient and family care and needs. As often the first point of contact for arriving patients, the clerk helps provide a welcoming experience by guiding patients through registration with compassion, accuracy, and customer service. The role handles registration for ED, radiology, and outpatient patients, maintains the integrity of the electronic health record, supports financial processes, and performs certain Health Information Management functions after hours. This is a per diem position.

Requirements

• High school diploma or equivalent.
• Strong organizational skills.
• Excellent verbal communication skills.
• Frequent keyboarding ability.
• Exceptional attention to detail.

Nice To Haves

• One year of experience preferred in a position requiring frequent and direct in-person customer contact.

Responsibilities

• Create patient encounters in the EHR for ED, radiology, and outpatient patients.
• Perform EHR integrity functions, including obtaining general consent for treatment, creating unknown encounters, merging records, scanning, and preparing trauma packets.
• Participate in daily audits of registration processes.
• Manage incoming and outgoing telephone calls, Vocera calls, and Nurse call system communications.
• Collect co-pays and provide financial guidance about outstanding balances; provide estimate letters for services rendered.
• Perform Health Information Management department functions after hours.
• Participate in ED staff meetings and ED Shared Governance.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED